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Products |
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Support
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FAQs for ChargeMailer
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Where is the Setup Button?
The setup button is located on the opposite side of the board where the white triangle is pointing. Its positioned next to the USB-C connector labeled "Wall." When pressed, you should feel a click, and the red LED light will turn on.
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What Wall Adapters Are Compatible?
ChargeMailer is compatible with all USB power adapters that can deliver 15W or higher. This includes all USB-C and USB-A adapters rated for fast charging or USB Power Delivery (USB-PD). An adapter may be required for the older USB-A style plugs.
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Why Are There So Many ChargeMailer Reset Emails?
This issue is likely caused by using a wall adapter that doesnt provide enough power. If the power cuts off during charging, it triggers the reset. Ensure you are using a 15W or higher-rated adapter.
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Why Does My Phone or Computer Give a Check Charge Connection Warning?
ChargeMailer limits charging to a slow charge to encourage longer charging times and less screen use. When the phone attempts to negotiate fast charging and ChargeMailer prevents the higher voltages, the device may display a connection warning. You can safely ignore this warning as the device will still charge.
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The Red LED Light Wont Turn On When Connecting Power.
Ensure the side labeled "Wall" is connected to a working USB wall adapter. Some adapters may only provide power when a phone or wireless charger is connected. If it still doesn't work, try a different adapter.
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Where is the Firmware File in the Setup Update Button?
ChargeMailer performs automatic internet updates. The update button in the setup does not need to be used unless a manual update is requested.
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Can ChargeMailer Send Texts Instead of Emails?
Sending texts would incur a cost of around 5 cents per message and would require a monthly service plan instead of free emails. If you wish to use text notifications, contact support to explore setting up ChargeMailer to send texts through your account.
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What is the Warranty?
The product comes with a 1-year warranty from the date of purchase for normal usage. This does not cover water damage or damage caused by pets (such as dog mauling).
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Will ChargeMailer Connect to 5GHz Networks?
No, ChargeMailer only supports connections to 2.4GHz Wi-Fi networks due to hardware limitations.
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I Dont See My Network Name on the Wi-Fi List.
Try the following:
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Please direct all support questions to: |
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Mailing Address: |
ChargeMailer 5784 Fringetree Ct. Frederick, MD 21703 USA |